Code of Conduct

The Foundry has a core set of values which cover the behaviour of our employees and extend to all our relationships with visitors to the centre. These are:

RESPECT: We respect all people, their ideas and cultures
INTEGRITY: We will be true to our word and leave a positive impact through our actions and behaviours
COLLABORATION: We will work together with you to achieve more
EXCELLENCE: We are committed to operating safely to achieve outstanding performance and the best outcomes
TRUST: We will be accountable at every level and in all of our interactions

The Foundry prides itself on being a safe, relaxed and friendly environment for all of our customers. To ensure that we achieve this, we ask that all customers abide by our Code of Conduct.

The Foundry respectfully asks that customers:

Dress appropriately, shirts and tops must be worn at all times
Do not drop litter
Refrain from loud and boisterous behaviour
Always follow health and safety instructions including those delivered by The Foundry team and communicated via signage throughout the centre

The Foundry consistently aims to maintain high standards and does not permit the following:

Any threatening or violent conduct towards our customers, retailers and centre staff
Intimidation – groups demonstrating no intention to shop may be asked to leave the centre.
Unsociable behaviour that is deemed detrimental to The Foundry including foul and or abusive language
Animals, with the exception of registered guide dogs
The wearing of any item of clothing which restricts the view of one’s head/face (e.g. hoods, motorcycle helmets, balaclavas) with the exception of religious headwear

Ensuring that our customers are free to shop and relax, The Foundry does not permit the following:

Petitions, leafleting, canvassing, commercial photography or surveys unless pre-authorised in writing by The Foundry Centre Management
The playing of audible music, busking or the selling of goods unless pre-authorised in writing by The Foundry Centre Management
Use of bicycles, roller-blading, micro-scooters, skateboards, heelys or sports balls in the centre

To ensure the health and safety of our customers, The Foundry asks that customers respect and show due consideration for the building, environment and users of this space by:

Adhering to the no smoking policy inside The Foundry and in the vicinity of entrance doorways
Keeping all fire escapes clear – except in the event of an emergency
Not climbing or sitting on any balustrade, barrier, fence or railing
Overloading, moving, vandalising or loitering around public seating areas
We encourage customers to enjoy their experience at The Foundry however, we reserve the right, to ask customers not to take film or pictures if deemed inappropriate.

When visiting The Foundry, the following legal conditions must be adhered to:

The consumption of alcohol is strictly prohibited except within designated licensed premises
Any act of vandalism towards property belonging to The Foundry or our retailers will be dealt with accordingly and the Police will be informed
Clear access routes must be maintained for emergency services at all times

The Foundry and their appointed security officers reserves the right to deny any person/persons failing to adhere to the above Code of Conduct from entering the property and has the right to escort them off the site. In addition to this, any person who persistently ignores any of the above or commits a crime will be excluded from the centre, for a time period to be determined by The Foundry Centre Management, whose discretion and decision shall be final in all exclusion matters.

The Foundry team are equipped with body worn video cameras to capture and record day-to-day activities in the centre as part of our ongoing duty of care to ensure the safety and well-being of our customers.